Effective Date: October 27, 2026
This Refund and Returns Policy applies to all orders placed on [www.chefeo83.com], the official e-commerce platform operated by ЧЕФО 83 ЕООД. This policy outlines clear, consistent rules for all product return and refund related matters, designed to protect both our customers’ legitimate shopping rights and ensure the sustainable operation of our brand that curates lightweight, low-waste outdoor tabletop gear including outdoor tableware, non-slip outdoor-ready placemats, outdoor tablecloths and other durable, gently stylish outdoor tabletop pieces for campsites, lakeside spots and backyard patios.
All terms of this policy are binding for every transaction completed on our website. By placing an order at [www.chefeo83.com], you acknowledge that you have fully read, understood and agreed to all rules laid out in this policy. If you have any questions about our return and refund processes, you may reach out to our customer support team at any time via email at [email protected], over phone at +32 57204555, or via post at ул. Христо Ботев 92, 7275 Blagoevo.
1. Core Rule: No Pure Refund Requests Are Accepted
We explicitly emphasize that all pure “refund only” requests that do not include a valid product return are not permitted under any circumstances. A pure refund only request refers to any application where a customer asks for full or partial monetary compensation without returning the purchased physical product to our designated return address, regardless of the stated reason. This rule applies to all orders, all product categories on our store, and all customers, with no exceptional cases.
This policy is set based on our commitment to fair, low-waste business operations. Our outdoor tabletop products are designed to last for long term outdoor use, and a pure refund only request would mean the customer keeps the full product while receiving full or partial payment back, which undermines the fair value exchange for both our brand and our entire community of outdoor dining enthusiasts. We do not process any such refund only applications, and our customer support team is not authorized to approve any request that does not involve returning the physical product to us.
2. Eligibility for Return Requests
You may submit a valid return request within 30 calendar days from the date you receive your ordered products, only if your order meets the following all eligibility criteria:
- The product you wish to return is in original, unused, resalable condition, with no scratches, stains, damage from outdoor use, disassembly or improper cleaning that impairs the product’s original quality.
- All original packaging, accessories, tags, and free gifts that came with your order are fully intact and included in your return parcel.
- You provide the original order number, proof of delivery, and clear photos that show the condition of the product you intend to return, so our team can verify your request within 2 business days.
The following items are not eligible for return: personalized custom engraved outdoor tableware that is made exclusively per your submitted design, items marked as final sale on our product page, and products that show clear signs of use in outdoor scenarios.
3. Complete Return Process
Follow this standard process to submit and complete a valid return request:
- Contact our customer support team before sending back any product, to explain your reason for return and submit all required verification materials. Unapproved parcels sent to our warehouse without prior notice will not be processed.
- Once our team approves your return request, we will send you the official designated return shipping address, along with a unique return label that you must stick on the outside of your return parcel.
- Ship the product back using the shipping method we specify, and send us the tracking number of your return shipment once you drop off the parcel at the courier point. For returns caused by our product quality defects, we will cover the full cost of your return shipping. For returns initiated due to change of mind or mismatched personal preference, you will be responsible for covering the return shipping fee.
- Our warehouse team will inspect the returned product within 3 business days after we receive your parcel. Once the product passes our full condition verification, we will proceed with the corresponding after-sales arrangement for you.
4. Available Post-Return Arrangements
After your returned product passes our warehouse inspection, you may select from the following two available options, as there are no standalone refund only options offered:
- Equal Value Product Exchange: You may exchange the returned item for another outdoor tabletop product of equal or higher value from our store. If you select a product of higher value, you will only need to pay the price difference, with no extra processing fees charged. This option is our most popular pick for customers who love our outdoor tabletop line, allowing you to grab a different placemat, tablecloth or tableware piece that better fits your upcoming outdoor plans.
- Store Credit Issuance: We will issue 100% of the original product purchase amount as non-expiring store credit to your registered account on [www.chefeo83.com]. You can use this store credit for any future purchases across our full product catalog, no minimum order amount is required, and the credit never expires so you can use it whenever you prepare for your next campsite, lakeside or patio dining adventure.
Once your chosen arrangement is confirmed, the exchanged order will be shipped out within 3 business days, or the store credit will be added to your account immediately. You will receive a confirmation email as soon as the process is completed.
5. Damaged or Wrong Item Delivery
In the rare case that you receive a product that arrives with manufacturing defects, is damaged during transit, or is a completely mismatched item that does not match what you ordered, you may still not apply for a refund only arrangement. You only need to send us clear photos of the damaged or wrong item within 7 calendar days of delivery, our team will arrange a pre-paid return label for you at no extra cost, and provide you with a free brand new replacement of the correct product, or full equal value store credit, whichever you prefer.
This policy was last updated and formally takes effect on October 27, 2026, and governs all return and related after-sales activities for all orders placed on [www.chefeo83.com] from this date onwards.