Effective Date: October 27, 2026
This Shipping Policy applies to all orders placed on [www.chefeo83.com], the official e-commerce platform operated by ЧЕФО 83 ЕООД. It outlines full, transparent rules for order processing, shipping coverage, delivery timelines, shipping fees, order tracking, and all post-shipping related arrangements for our full line of lightweight, low-waste outdoor tabletop gear, including outdoor tableware, non-slip outdoor-ready placemats, durable outdoor tablecloths, and other gently stylish pieces designed to make every open-air meal at campsites, lakeside spots or backyard patios more comfortable and enjoyable.
By completing a checkout and submitting an order on our website, you confirm that you have fully read, understood and accepted all terms laid out in this policy. If you have any questions related to shipping services, you may reach out to our dedicated customer support team at any time via email at [email protected], over phone at +32 57204555, or via post at ул. Христо Ботев 92, 7275 Blagoevo.
1. Order Processing Timeline
We start processing every valid order immediately after your payment is confirmed successfully. Our standard order processing window is 1 to 3 business days, excluding public holidays and weekends. During the processing period, our team will conduct full quality checks for every outdoor tabletop product you ordered, carefully package the items with shock-resistant protective wrapping suitable for fragile tableware, and prepare your parcel for dispatch. You will receive a formal order confirmation email right after you place your order, and a separate dispatch notification as soon as your parcel leaves our warehouse.
Please note that orders placed after 17:00 local time on business days, or on weekends and public holidays, will start processing on the next following business day. We reserve the right to extend the processing period slightly for limited-edition new outdoor tableware drops or peak shopping seasons, and we will send you a proactive notification via email to inform you of the adjusted timeline if this situation occurs.
2. Shipping Coverage
We currently offer standard and expedited shipping services to all countries and regions within the European Economic Area (EEA), to make our thoughtfully designed outdoor tabletop pieces accessible to all outdoor dining lovers. For customers located in non-EEA regions who wish to place orders, you are welcome to contact our customer support team in advance to confirm the feasibility of international cross-border shipping, relevant additional customs clearance rules, and any extra applicable import duties that may be levied by local authorities at your destination.
To keep our low-waste operational promise, we prioritize working with courier partners who use carbon-neutral delivery routes, to reduce the carbon footprint of every parcel we send out.
3. Shipping Fees and Free Shipping Threshold
Our shipping fee structure is designed to be simple and transparent, with no hidden charges applied to your order:
- For all orders with a total value below 75 EUR, a flat standard shipping fee of 7.99 EUR will be added to your checkout total, for standard delivery service that covers full tracking and door-to-door delivery.
- All orders with a total value of 75 EUR or above automatically qualify for completely free standard shipping across all EEA destinations, no extra discount code is required.
- If you need faster expedited delivery to prepare for an upcoming outdoor trip, expedited shipping service is available for a 14.99 EUR flat fee, for any order value.
All shipping fees at checkout are calculated based on your delivery destination, and no extra hidden handling or packaging fees will be charged to your account.
4. Estimated Delivery Timelines
The total delivery timeline counts from the date your parcel is dispatched from our warehouse, and varies slightly based on your exact delivery location:
- Standard shipping to countries in Central Europe: 2 to 4 business days after dispatch
- Standard shipping to countries in Northern and Southern Europe: 3 to 6 business days after dispatch
- Standard shipping to remote islands and far EEA regions: 5 to 8 business days after dispatch
- Expedited shipping for all EEA destinations: 1 to 3 business days after dispatch
These timelines are estimated based on our long-term cooperation record with our courier partners, and minor delays caused by extreme weather, temporary courier operational adjustments or local public holiday arrangements may occasionally occur. If your parcel encounters an unexpected delivery delay that exceeds 3 working days past our stated estimated timeline, please contact our support team, and we will assist you to follow up on your shipment with the courier immediately.
5. Order Tracking and Delivery
As soon as your parcel is dispatched, we will send you a dispatch email with a unique tracking link and full shipping information. You can click the link to view real-time updates of your shipment 24/7, check the current location of your outdoor tabletop gear parcel, and confirm the estimated time of arrival before delivery.
When the courier attempts delivery, please ensure someone is available at your designated shipping address to sign for the parcel, especially for orders containing fragile outdoor tableware pieces. If no one is available to receive the parcel at the first delivery attempt, the courier will leave a notification card with instructions to rearrange a second free delivery attempt, or arrange for you to pick up the parcel at the nearest local courier pickup point.
6. Missing or Damaged Parcels
In the very rare event that your parcel is confirmed lost in transit by the courier, or arrives with obvious external damage that affects the quality of the products inside, please contact our customer support team within 7 calendar days after the scheduled delivery date, and provide us with your order number and relevant photo proof. We will arrange a free re-shipment of your full order, or issue full equal-value store credit to your account on [www.chefeo83.com] as you prefer, with no extra charges for you.
This Shipping Policy was officially updated and took effect on October 27, 2026, and governs all shipping related services for every order submitted on [www.chefeo83.com] from this date onwards.